Effective Date: September 11, 2026

Calm Casa LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit our website, book a service, contact us, or receive communications from us.

INFORMATION WE COLLECT

We may collect information you provide directly, including:

Your name, email address, and phone number
Your home or service address
Appointment and service information
Messages, requests, feedback, and customer-service communications
Billing and transaction information
SMS consent records and communication preferences

Payments may be processed by third-party payment providers. Calm Casa LLC does not store complete payment-card information.

We may also collect basic website information, such as your browser type, device type, IP address, pages visited, and general website activity through cookies or similar tools.

HOW WE USE YOUR INFORMATION

We may use your information to:

Schedule, provide, and manage services
Contact you regarding bookings, appointment confirmations, scheduling changes, service delays, payments, and customer support
Send customer-care and service follow-up messages
Respond to questions and requests
Send promotional or marketing messages when you have separately provided consent
Maintain business records
Improve our website and services
Protect against fraud, misuse, or security issues
Comply with applicable legal requirements

SMS AND TEXT MESSAGE CONSENT

Calm Casa LLC collects SMS consent through separate checkboxes within our Acuity booking form.

Non-marketing text messages may include booking confirmations, appointment updates, scheduling changes, service delays, and customer-care follow-ups.

Marketing text messages may include special offers, discounts, new services, service announcements, and promotions.

Marketing consent is optional, is collected separately, and is not a condition of purchasing or receiving services. The marketing consent checkbox is not selected by default.

Providing your phone number alone does not provide consent to receive marketing text messages.

Message frequency varies based on your appointments and marketing consent. Message and data rates may apply.

Reply STOP to unsubscribe from text messages. Reply HELP for assistance. You may also contact us at team@ourcalmcasa.com or (475) 265-8115.

MOBILE INFORMATION AND CONSENT DATA

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, such as customer service, scheduling, customer management, and messaging services, is permitted only when necessary to provide those services.

All other use-case categories exclude text-messaging originator opt-in data and consent. This information will not be shared with third parties.

Calm Casa LLC does not sell mobile phone information or SMS consent records.

HOW WE SHARE INFORMATION

We may share necessary information with trusted service providers that help us operate our business, including scheduling, payment processing, customer management, website hosting, communication, and service-fulfillment providers.

These service providers may use the information only to perform services for Calm Casa LLC and may not use mobile information or SMS consent records for their own marketing or promotional purposes.

We may also share information when required by law, to protect our rights or safety, or as part of a business sale, transfer, or restructuring.

We do not sell personal information.

COOKIES AND WEBSITE TOOLS

Our website may use cookies and similar tools to support website functions, measure traffic, and understand how visitors use the site.

You may control cookies through your browser settings and any cookie controls available on our website.

DATA SECURITY AND RETENTION

We use reasonable administrative and technical measures to protect personal information. No online system can guarantee complete security.

We retain information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, and meet applicable requirements.

YOUR CHOICES

You may:

Unsubscribe from marketing emails using the link provided in the email
Reply STOP to stop text messages
Request access to or correction of certain personal information
Ask us to delete certain personal information, subject to legal and business-record requirements
Change your communication preferences by contacting us

To make a request, email team@ourcalmcasa.com.

CHILDREN'S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

THIRD-PARTY SERVICES

Our website may link to or use third-party services, including booking, payment, customer-management, website-hosting, and communication providers.

These providers have their own privacy practices and policies. Calm Casa LLC is not responsible for how an independent third-party service handles information outside the services it provides to us.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

Calm Casa LLC
326 Birdseye St
Stratford, CT 06615
Phone: (475) 265-8115
Email: team@ourcalmcasa.com
Website: https://ourcalmcasa.com